The whole agreement for the Nonprofit Website plan, here to read before you apply. There is nothing to sign: you accept it on the payment page, after you have seen your finished site.
Between Daybooks Web Solutions, LLC, a California limited liability company doing business as connectNPO ("we", "us"), and the organization named in the Order ("you").
The Order is the written proposal we sent you by email. It names your organization, what we will build, the price, and anything particular to you. If the Order and this Agreement disagree, the Order wins.
In one paragraph. We design, write and build your website and then look after it for a monthly fee. You pay nothing until you have seen the finished site. Paying the build fee is how you approve the site and accept this Agreement; there is nothing to sign first. You can cancel any month. Your domain is always yours, and after twelve monthly payments the site is yours to take with you at no charge. We publish your financial documents; we do not prepare them and we do not give legal, tax or accounting advice.
1.1 Build. We design the site around what your organization does, write the pages, move the content named in the Order from your current site, and set up the tools named in the Order.
1.2 Look after. From launch, for as long as this Agreement runs, we:
1.3 What the price covers. A site of up to 40 pages. A larger site, or a tool that only your organization would use, is priced in the Order before you decide anything. There is no charge for the number of changes you ask for or the number of staff who have a login.
1.4 Business days are Monday to Friday, excluding United States federal holidays.
2.1 One person who can approve the design and the pages, and who answers our questions in reasonable time.
2.2 The materials listed in the Order. You confirm that you have the right to use everything you give us: text, photographs, logos and documents.
2.3 Access, by adding us as a user, to the accounts the site connects to: donation tool, newsletter tool, Google Business Profile and analytics. For the domain you either move it to our management account (below) or change two nameserver lines once at your registrar; either way we never ask for your passwords. Those accounts, and the money and data in them, stay yours.
2.4 Financial documents. Your accountant or preparer confirms each document before we publish it. You are responsible for what the documents say. We are responsible for publishing them accurately and for fixing any mistake of ours promptly.
3.1 The price is in the Order. Unless the Order says otherwise: a build fee of $1,000 and a monthly fee of $180.
3.2 You pay the build fee only after you have seen the finished site. We put the site on a private address and send you that address together with a payment link. You read every page and send changes; we make them. Paying the build fee is your approval of the site and your acceptance of this Agreement and the Order. Until then you owe us nothing and are free to walk away; the design and the work stay ours.
3.3 If we tell you the site is ready for review and hear nothing, we write to you again. If sixty days pass with no answer we may close the project. Nothing is owed.
3.4 The monthly fee starts when you pay the build fee, which is when we launch. It is an automatic monthly subscription: the same amount is charged in advance on the same day each month, to the card or bank account you set up on the payment page, until you cancel. Your first payment is therefore the build fee plus the first month. You can see your invoices, change your payment method and cancel online at any time, through the link on every receipt. We do not see or store your card or bank details.
3.5 Your monthly fee will not go up during your first twenty-four months. After that, we give you at least sixty days' written notice of any change, and you may cancel before it takes effect.
3.6 If a payment fails, we email you the same day and our processor tries again over the following days. We charge no late fees and no interest. If a fee is thirty days overdue we may pause changes; if it is sixty days overdue, and after two written notices, we may take the site offline until it is paid. Your domain and your content are never held back, and nothing is sent to a collection agency.
3.7 Fees already paid for a month that has started are not refunded. Taxes, if any apply, are added as the law requires.
4.1 This Agreement starts when you accept it by paying the build fee, and runs month to month from that day. What you send us before then is used only to prepare your proposal and your site, and is deleted if you ask.
4.2 You may cancel any month, by email, for any reason. The service runs to the end of the month you have paid for.
4.3 We may end this Agreement with sixty days' written notice; or with fourteen days' notice if a fee is sixty days overdue; or at once if the site is used for something unlawful.
4.4 What happens to the site when the Agreement ends is in section 8.
5.1 In writing. We work by email and forms. A call is available whenever you want one and is never required.
5.2 Accessibility. We build to the contrast, heading and image-description requirements of WCAG 2.1 level AA and we test what your site's accessibility statement says we test. This is not a statement of legal compliance.
5.3 Hosting. We keep the site online with reasonable care, back it up at least weekly, and apply security updates. No host can promise that a site is never down; if yours is, we fix it as a priority and tell you what happened.
5.4 Tools we use. We use software, including AI tools, to do our work. A person reviews everything before it reaches you or your site. We do not put your non-public information into tools that use it to train their models.
5.5 Search. We set the site up so search engines can read it. Nobody can honestly promise a position in search results, and we do not.
5.6 Other firms. Hosting, payment, email and analytics are provided by other companies. We choose them with care and tell you who they are on request. We are not responsible for their outages or for changes they make to their own services, but we will help you through them.
5.6 Your domain and your DNS. So that we can keep the site and your email working without asking you to log in anywhere, we run your DNS in our management account. Two ways in: we move the domain into that account, where it stays registered in your organization's name and we pay each yearly renewal up to $25; or you keep it where it is, change two nameserver lines once, and pay your own registrar. A few names cost far more than $25 a year — premium names and some endings do. If yours is one, we tell you the price before anything is registered or renewed, and you pay the difference or keep the domain at your own registrar. We never let a domain lapse without telling you first. Either way you can take it back at any time under 8.1, and we copy every existing record — including the ones your email depends on — and check that mail still arrives before anything changes. A domain that has just moved registrar cannot move again for sixty days; that is an ICANN rule, not ours.
We do not prepare, review or file your Form 990, audit or keep your books, or give legal, tax or accounting advice. We do not write grants, manage advertising or social media, or process payments. If you ask for one of these we will say no, and where we can we will say who does it.
7.1 Yours, always: your name, logo, text, photographs, documents, your domain, your accounts, and the information people send you through the site's forms.
7.2 Yours once the build fee is paid: the design made for you and the pages written for you. A logo we design for you is yours outright, to use anywhere.
7.3 Ours, licensed to you: the tools we have built and use on every site on the plan — the staff side, the checks, the form and publishing tools. You have the right to use them on your site for as long as the site exists, including after you leave (section 8). We keep the right to use and improve them for everyone.
7.4 Other people's software: the site also runs on software made by others, some of it under licences we hold. Section 8.4 says what that means if you leave.
7.5 We may show the public pages of your site as an example of our work only if you agree in writing. You can say no, and you can change your mind.
8.1 Your domain is always yours. It is registered in your organization's name. We will move it to any registrar or account you name, at any time, within five business days and at no charge, and we move it to you automatically when this Agreement ends.
8.2 After twelve monthly payments, the site leaves with you at no charge: we give you a complete copy — files, database, and a short written guide — within ten business days of your request, and answer your new host's questions for thirty days.
8.3 Before twelve monthly payments, you may take the site with you by paying the monthly fees that remain up to twelve. If we end this Agreement for any reason other than non-payment or unlawful use, the site leaves with you at no charge whenever that happens.
8.4 What changes after you leave. The site keeps working as it is on the day you take it. Our changes, the yearly update, the monthly check and new tools stop. There is no paid software to buy: your site is built to run on WordPress and free plugins, so nothing stops working and no licence of ours has to be replaced.
8.5 If you cancel and do not take the site, we keep a copy for ninety days in case you change your mind, then delete it.
9.1 Information people send through your forms belongs to you. We handle it only to run the site for you. We do not sell it, share it, or use it for anything of our own.
9.2 The site's forms must not ask for Social Security numbers, bank or card numbers, or health information. If your work needs any of these, we connect the site to a service built for it.
9.3 We keep the site's information secure with reasonable care. If we learn that someone has got at it who should not have, we tell you without delay, and in any case within seventy-two hours, with what we know.
9.4 When this Agreement ends we delete the form information we hold within ninety days, or sooner if you ask, after giving you a copy if you want one.
9.5 Your site needs its own privacy notice. We provide a plain starting text that describes what the site really does. Whether it meets the law that applies to you is a question for your own adviser.
10.1 If we make a mistake, we fix it, promptly and at no charge. That is our first obligation and it is not limited by anything below.
10.2 Beyond what is written in this Agreement, the service is provided without other warranties.
10.3 Neither of us is liable to the other for indirect losses, such as lost donations or lost grants. For everything else, the most either of us can owe the other under this Agreement is the total of the fees you paid us in the twelve months before the claim arose. These limits do not apply to fees you owe, to deliberate wrongdoing, or to anything the law does not allow to be limited.
10.4 If someone claims that material you gave us infringes their rights, you deal with that claim and cover its cost. If someone claims that what we made for you infringes their rights, we do.
11.1 We first try to settle any disagreement in writing between your director and our owner, within thirty days.
11.2 This Agreement is governed by the law of California. If a disagreement cannot be settled, it goes to the state or federal courts in Los Angeles County, California.
12.1 Changes to this Agreement must be in writing and agreed by both of us. Email counts. We may publish a newer version for new customers; the version you accepted is the one that applies to you.
12.2 Transfer. We may transfer this Agreement to a company that takes over the connectNPO business, including a new company we form for it. The terms do not change and we tell you in writing. You may transfer it to an organization that takes over yours, by telling us.
12.3 Notices are sent by email: to us at [email protected], to you at the address in the Order.
12.4 If a court finds one part of this Agreement cannot be enforced, the rest stands.
12.5 This Agreement and the Order are the whole agreement between us on this subject. You accept them electronically, by ticking the box on the payment page and paying. If your organization wants a copy signed by both of us for its records, ask; the terms are the same.
12.6 The person who accepts for you confirms they have the authority to commit your organization.
You accept this Agreement on the payment page. If your organization wants a copy signed by both of us for its records, write to [email protected] and we will send one. The terms are the same.